At Clara Roams, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process.
Returns
You may request a return within 14 days of receiving your order.
Items must be unused, in their original packaging, and in the same condition that you received them.
To initiate a return, please contact us at [email protected] with your order details.
Once your return request is approved, we will provide instructions for returning the item.
Refunds
After we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, refunds will be processed within 7–10 business days.
Non-Returnable Items
Certain products such as personal care items, undergarments, and clearance items may not be eligible for returns. These will be clearly marked as non-returnable at the time of purchase.
Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 3 days of receiving your package by emailing [email protected].