At Clara Roams, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process.
Returns
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You may request a return within 14 days of receiving your order.
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Items must be unused, in their original packaging, and in the same condition that you received them.
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To initiate a return, please contact us at [email protected] with your order details.
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Once your return request is approved, we will provide instructions for returning the item.
Refunds
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After we receive and inspect your returned item, we will notify you of the status of your refund.
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If approved, refunds will be processed within 7–10 business days.
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Refunds will be issued using the original method of payment (for cash on delivery orders, we may issue refunds via bank transfer or store credit).
Exchanges
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We currently do not offer direct product exchanges. If you would like a different item, please return your purchase for a refund and place a new order.
Non-Returnable Items
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Certain products such as personal care items, undergarments, and clearance items may not be eligible for returns. These will be clearly marked as non-returnable at the time of purchase.
Damaged or Defective Items
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If your order arrives damaged or defective, please notify us within 3 days of receiving your package by emailing [email protected].